Terms & Conditions

1. Scope of Practice

  • I am a Midwife and IBCLC Lactation Consultant. My role is to provide evidence-based information, practical support, and guidance around infant feeding, antenatal education, and hypnobirthing.

  • I do not diagnose medical conditions. If I believe you or your baby need medical attention, I will recommend that you seek advice from your GP, midwife, health visitor, or another healthcare professional.

2. Booking & Payment

  • Payment is due at the time of booking to confirm your appointment.

  • Cancellations made with at least 48 hours’ notice will receive a full refund or may be rescheduled.

  • Cancellations made with less than 48 hours’ notice are non-refundable, except in exceptional circumstances at my discretion.

3. Consultations

  • Home visits are available within 37 miles of Margate. A travel fee of £0.50 per mile applies beyond this distance.

  • Please ensure that a responsible adult is present in the home during visits.

4. WhatsApp Support

  • WhatsApp support is included for a set period depending on the service booked (e.g. 1 week after a consultation, 4 weeks for a package).

  • I aim to reply within 24 hours between the hours of 9am–6pm, Monday–Friday. Messages sent outside these hours will be responded to as soon as possible.

  • WhatsApp support is not an emergency service. For urgent concerns, please contact your GP, NHS 111, or emergency services if necessary.

5. Privacy & Confidentiality

  • All personal information shared with me will be kept confidential and stored securely in line with GDPR.

  • Notes taken during or after consultations are for professional record-keeping and will not be shared without your consent, unless required by law.

6. Limitations of Liability

  • While I provide evidence-based information and guidance, every parent and baby is unique. I cannot guarantee specific outcomes from consultations or courses.

  • By booking my services, you agree that responsibility for decisions regarding your health and your baby’s health rests with you and your healthcare team.

7. Complaints