I take your privacy seriously. This policy explains how I collect, use, and protect your information when you use my services.

1. Information I Collect

When you book a service with me, I may collect:

• Your name, contact details (phone, email, address)

• Information about your pregnancy, baby, and health relevant to feeding support

• Notes from consultations

• Payment information (processed securely by my booking/payment system – I do not store your card details)

2. How I Use Your Information

I use your information to:

• Provide consultations and support services

• Keep professional records in line with my role as a Midwife and IBCLC

• Contact you about your appointments and follow-up support

• Maintain financial and administrative records as required by law

3. How Your Information is Stored

• Records are stored securely and only accessible to me.

• Electronic records are password protected; paper records (if any) are kept securely.

• I keep consultation notes for 8 years (or until your child is 25 if they were seen as a baby/child), in line with healthcare record-keeping standards.

4. Sharing Your Information

• I will never share your personal information with third parties for marketing.

• I may share information with other healthcare professionals (e.g. GP, midwife, health visitor) but only with your consent.

• In rare cases, I may need to share information without consent if required by law or if there is a serious concern about your or your baby’s safety.

5. Your Rights

Under GDPR, you have the right to:

• Request a copy of the information I hold about you

• Ask me to correct any inaccurate information

• Ask me to delete your records (unless I am legally required to keep them)

• Withdraw your consent at any time

6. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact me at:
abigailruffyibclc@gmail.com

If you are not satisfied with my response, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk.